1. Introduction
This policy outlines the conditions under which refunds may be granted for our financial advisory services. Refunds are assessed based on service usage and contractual agreements.
2. Eligibility for Refunds
Refunds are only available if services were not delivered as agreed. Clients must submit refund requests within 14 days of purchase.
3. Requesting a Refund
Clients must submit a written refund request detailing their reason for dissatisfaction. Supporting documents may be required to process the claim.
4. Refund Processing Time
Approved refunds will be processed within 10 business days and issued via the original payment method. Processing times may vary based on banking policies.
5. Non-Refundable Services
Services that have been fully delivered or involve extensive consultancy hours are non-refundable. Partial refunds may be considered under exceptional circumstances.
6. Dispute Resolution
If a client disagrees with a refund decision, they may escalate the issue for further review. Disputes will be resolved based on the contractual terms agreed upon at the time of service purchase.
7. Contact Information
📍 Address: 23 Morley St, London SE1 7QZ, United Kingdom
📞 Phone: +44 203 651 4864
📧 Email: info@britfinplan.co.uk